Delivery term it's 24-48 hours, but if the order was made in the weekend it will be delivered monday morning with Urgent Cargus courier. You can choose also, for any order, saturday delivery. All the papers for the goods (invoice, receipt, warranty certificate, translated instructions) are available in the envelope which contains the courier AWB. Delivery costs are automatically calculated and may vary depending on the package dimension and weight, delivery location and payment type. In case the delivery of the products should be made in the cities not covered by URGENT CARGUS courier, the cost for extra kilometres will be payed by the client (this is also available for free shipping on orders over 1000 Lei).
Under the legislation in force the customer can opt for return products without a reason and without penalty, if it is made within 10 days of the shipment and whether the product is in the same condition it was delivered by trader including accompanied by documents related (invoice, user manual, tax receipt, etc.). In this case, the customer will bear the cost of return.
Return address: Ketler Tohami Sport SRL, Str. Lizeanu, nr. 35, sector 2, Bucuresti.
After we receive back the product(s), reimbursement of the money (delivery cost excluded) will be made in 20-25 days.